FAQ's
How can I Track my Order?
Upon placing an online order, an email containing an order confirmation will be sent to you. Furthermore, once your order is shipped, you will receive a shipping confirmation. The tracking link provided in the shipping confirmation will become active within 24 hours. The time it takes for the carrier's digital reception of your package.
Click here for USPS deliveries (www. usps.com)
For any additional information, please contact us at 1-(833)-MARABAR
How much does it cost for shipping?
- A flat rate of $9.95 is applied to shipping on orders less than $50.00.
- Free Shipping is offered automatically on orders over $50.00.
What is your return policy?
Our products are roasted and packed fresh, however should you be dissatisfied with the quality of our product(s), you may return any order within 30 days for a full refund (minus shipping and handling). We will refund the purchase price and your credit will be processed within 5 – 7 business days after receipt of your return.
* All returns must include the original receipt.
Where do you ship to?
We offer standard shipping to every one of the 50 states. Our aim is to dispatch orders the following business day, and generally should reach their destination within a span of 2 to 6 business days.
When was my coffee roasted?
We take pride in offering our customers the satisfaction of freshly roasted coffee.
How do I cancel my subscription?
We're disappointed to see you leave, but we completely understand that situations can change. To cancel your subscription, you have two options: you can either send us an email at sales@marabarcoffee.com along with your subscription number, or you can log into your account and initiate the cancellation process.
When will I receive my first coffee subscription order?
For our valued recurring customers, subscription billing occurs on the first day of every month, with coffee shipments commencing the following day. Although we cannot ensure an exact delivery date, you can generally expect your order to arrive within 5-7 days thereafter. As for new subscribers, your inaugural box will be dispatched on the next business day following your initial purchase.
What if I subscribe in the last week of the month?
We will make every effort to prioritize your order for the beginning of the upcoming month.
Can I make changes to what’s in my box?
Of course, kindly send us an email to sales@marabarcoffee.com containing your subscription order number along with your updated coffee preferences.
I recently moved and need to change my address. How do I do this?
Please contact us to confirm these changes via email, if you have a pre-paid subscription, you must contact us to make this change. If you have a recurring subscription, you can update this through your customer portal on our website. If you don’t know your login, click on the link “manage my subscription” that is included in your monthly email from Recurpay.
Can I change my next delivery date?
Tailor your coffee shipments to suit your schedule. You have the flexibility to make changes, such as modify, skip, cancel, or temporarily pausing your coffee subscription – it's all at your fingertips.
I have been given a subscription, how can I make changes?
For any specific inquiries regarding your subscription, please send us an email, and we'll make every effort to assist you.
